FAQ - Frequently Asked Questions

All your Questions answered in one place

Some of the questions we hear:

Over the years we have received a numerous amount of questions over and over again. Some of them are regarding Bitcoin, Blockchain or Cryptocurrencies. While others, are about our business and the services we offer. We also get general questions and others from all over the board. Below, we have compiled a list of the most frequently asked questions (FAQs) along with additional information we thought would be useful in explaining the U.CASH network.

What are the U.CASH network and UCASH network access token? (15)

What is the U.CASH network?
The U.CASH network is a group of peer-to-peer retail/online service providers (converters), combined with partner networks and access providers (Websites, Payment Providers, Merchants, Exchanges, portal clones, etc.) and blockchain enabled functions that enable end-users to access alternative financial services. It lets anyone in the world access unbanking and digital currency services while also giving them the ability to become a local converter themselves. This in turn, allows these converters to provide services to other users in their local areas, increasing the network size. The larger the converter locations number, the more solutions the ecosystem can provide to its users. This is why the U.CASH Network stands for the Universal Cash Network, as it allows global access from fiat cash to digital cash utilizing technology and actual service providers.

UCASH is the name of the network’s native digital cash token. UCASH is used to facilitate efficient peer-to-peer transactions as well as function on incentivized smart-contracts that enable advanced functionality in the ecosystem. It is also used as a network access token to enable financial services of many types. The token will be swappable across multiple blockchain implementations for access to robust functionality on the network, regardless of the specific underlying blockchain technology used. This will allow UCASH to exist and function on top of many of the more popular cryptocurrencies such as BTC, ETH and many others over time. The network will not care which layer it uses, only that it is the most capable and efficient available to the user at that time. By owning UCASH, you are holding pre-paid access credits for U.CASH network usage. Some capabilities must utilize 1 UCASH to be completed, while others are on a sliding scale. Most of this usage is delegated to the background of available user interfaces. The U.CASH network is available globally, in over 50 currencies, including Bitcoin and other cryptocurrencies. This is why UCASH stands for the Universal Cash Token, as it allows global incentivized distribution and usage to join together to empower a truly powerful network.
What does U.CASH stand for?
The U stands for Universal, but can also stand for You (U) when used for artistic articulation of ideas and statements throughout the ecosystem. The U.CASH Network is building globally to solve the issues of going from fiat cash to digital value, enabling unbanking services for those who need it most. As U are the ones who can provide conversion services to users in your local area or online, U are what makes this entire network of fiat/cash converters valuable for individuals all over the world.
What does UCASH stand for?
In the use of the network token, the U stands for Universal, so UCASH is short for Universal Cash. The network token is used for many purposes through the U.CASH network while also connecting fiat/cash with digital assets and cryptocurrencies. UCASH acts as the universal connector and enabler of the U.CASH ecosystem. It continues to be distributed to users through bounties, and will theoretically do so forever. This incentivizes participation and usage of the token for its intended purposes. Algorithmic distribution of UCASH through smart-contracts for user behaviour that benefits the ecosystem has also been engineered for universal access. Incentivized Universal Cash, for the Universal Cash Network.
Where is the U.CASH network available?
The U.CASH network is global. The network mission is to make peer to peer financial services available across the world. As of now, the U.CASH network supports over 50 national currencies, as well as Bitcoin and other cryptocurrencies. Bank account support is live for converters that accept bank deposits. And you may look for U.CASH converters in your city through our portal. We are constantly working on developing bank account integration in new countries, and in broadening the reach of our converter network. If you would like to request a converter in your region or add your bank to our list, please do let us know at converters@u.cash
What can I use the U.CASH network for?
You can use the U.CASH network for transmitting value, requesting payments, withdrawing funds, managing bounties, accessing cryptocurrency, conversions and more, anywhere in the world with internet access. With the U.CASH network, you can load value into your account through a converter in-person or online, as well as 3rd-party cryptocurrency service providers.
What’s the difference between U.CASH and UCASH?
There are a number of ways U.CASH and UCASH are used across the site and other locations. The following outlines our intended usages:

U.CASH, as in the U.CASH network, refers to the whole ecosystem of organizations, sites, converters, users, communities, service providers, smart-contracts and software enabling the capabilities of the network. The Universal Cash Network. UCASH is the name of digital network token which empowers its users and enables access to functionality on the network. UCASH is available to anyone globally to build out services and integrate with the ecosystem, as well as find their own unique solutions using what becomes available in the network. UCASH is used in various functions across the U.CASH network to promote incentivized actions that benefit the users of the ecosystem as a whole. The Universal Cash Token.
Should I use the U.CASH network instead of regular cash?
The U.CASH network combines the power of cash (both fiat and digital) with a global converter network and alternative financial services technology. The network lets you cheaply convert cash to digital currency in available areas, use that digital currency to access additional capabilities, then convert back to cash where available. You would use the U.CASH network in combination with your regular cash to access these capabilities. You could also directly use digital currencies to access some services as well.
Should I use the UCASH network token instead of regular cash?
The UCASH network token was not initially designed for usage such as regular cash, but it may become used in the network as such in the future if its path develops that way. UCASH primarily exists to support usage of fiat currencies and cryptocurrencies such as Bitcoin (BTC) by interfacing between an incentivized network of cash and digital converters with access to alternative financial services for users globally.
Should I use the U.CASH network instead of a bank?
The U.CASH network is not a bank, it is more like an unbank. Most users initially will have bank accounts, but the target markets for the U.CASH network are the unbanked, overbanked and the wrongly banked. Over time, a users reliance on bank accounts may totally disappear with a global distribution of U.CASH network converters and users.
Should I use UCASH instead of other cryptocurrencies such as Bitcoin and Ethereum?

Bitcoin, and other cryptocurrencies seeing usage as Peer-to-Peer (P2P) Cash, Store of Value (SOV), Smart-Contract Layers (FUEL) and other transactions is what UCASH exists to support, not compete with. We believe Bitcoin stands the strongest chance to become a future global reserve currency of the world. Our love for Bitcoin is what motivates us to keep growing the U.CASH ecosystem and capabilities, and lead to the distribution of the UCASH network token: as an incentivizing and usage mechanism that will make Bitcoin more widely available and used globally. The UCASH network token is not designed to compete with Bitcoin or other cryptocurrencies, but exists instead only to enable access and usage of them more broadly. Using UCASH in the network and on smart-contracts for its developing purposes and for global incentivization is always promoted and encouraged. This is why the structure of the ecosystem was designed in a way to give out UCASH for completion of bounties indefinitely. This puts them in the hands of the users and develops a community which is incentivized to work together to build out the network and its capabilities. Although we promote Bitcoin and the greater ecosystem, there are still multiple reasons for earning and holding a small amount of UCASH as an individual user, and in larger amounts if you are a converter, 3rd party service provider, partner, high volume service user or an organization.

  1. Access fiat cash-in and cash-out services through the U.CASH network and receive discounted fee payments.
  2. Utilize UCASH on available smart-contracts and functions to earn more UCASH bounties.
  3. Pre-pay for services earlier gaining discounted fees in the future, and thereby more transactions.
  4. 1 UCASH is the minimum network fee to complete 1 blockchain transaction through the U.CASH network.
  5. 1 UCASH reserves the ability to have 1 chain verified user account through the U.CASH network.
  6. There are a limited amount to be distributed trending towards 21,000,000,000 UCASH in circulation.
  7. The limited total UCASH was designed to consider scarce periodic blockchain and network resources.
  8. UCASH is partly an incentivizational token, use it to incentivize other bounties yourself.
Where is my money held?
Your money is held on your account. Currently this a multi-signature wallet infrastructure, in the future your funds can also be held privately on your computing device or interact directly from other applications. Your account should only be used for minimal funds you wish to use, and we encourage users to learn about holding cryptocurrency securely themselves through various means. The U.CASH network is building towards being 100% peer-to-peer, with no-one but you and software, managing or touching your funds at any point in any transaction. Our goal is to educate users and empower them to be their own bank. We just help them unbank along the way.
Can I store UCASH outside my account?
Yes. You can currently store UCASH network tokens externally as on all Ethereum (ETH) wallets. UCASH will become 1:1 exchangeable once other blockchains (BTC, ETC, etc.) when integrated. This will allow for cross-chain compatibility and redundancies of the U.CASH network in the future.
Is the U.CASH network secure?
The technology layers of the U.CASH network use modern encryption technology to secure your digital assets and information. The code is continuously updated and maintained to stay on top of security, technical and social issues that may come up over time internally and externally. When you transact using the U.CASH network, your counterparty only receives whatever basic information that is required to validate and complete the transaction. The usage of fiat options, including meeting a converter to complete a transaction may have some risks involved. The feedback system exists to reduce such risks but does not entirely solve the issues inherent with dealing in a peer-to-network involving cash. We aim to educate users and promote safe and fair usage of the ecosystem, but individuals are informed to deal with others in the network with care and awareness.
What personal information is kept on file?

The following information is stored on this site's initial U.CASH network portal servers:

  • Your profile information (name, email address or phone number), all of which can be edited from the 'Menu' on your account.
  • A list of IP addresses and devices that have accessed and transacted on your account.
  • Transaction information, including amounts and recipients for usage of your account.
  • Your account information (balances, currencies, verification, etc.), that may be sensitive and kept secured.

The following information is publicly available on many different blockchains:

  • Your public key (though your profile information -- name, email address or phone number is not posted on the blockchain).
  • Your transaction history.

Please note you can edit your profile information at any time, some of your account information when required, but never any information on a blockchain.

Other service providers, businesses, groups and individuals which utilize the U.CASH network may require you to store other information with them. Please see their relevant privacy documents for more information.

Where are U.CASH network companies registered?
The network itself operates globally, and is able to be used, and built on top of, by anyone. Multiple organizations, businesses, individuals and groups worldwide are involved in growing the U.CASH network. Many of the network participants have registrations in their own jurisdictions. One of the organizations that initially conceptualized the network, U.CASH Inc continues its operations in Canada, managing certain U.CASH network assets including Social Media, Support, Network Launch Site, Master and Retail Converter relationships and otherwise that have helped kickstart the ecosystem. Canada is a thoughtful leader and innovator in the global system, and many organizations are open to working together to make it an attractive country for innovative technology companies to operate from. Other organizations globally are building on the network in various ways as well, including technology development, converter onboarding, marketing, user onboarding, service provider acquisitions and more. As even more world wide organizations and individuals continue to build the ecosystem, the larger the power of the network for the users will become.

GETTING STARTED (14)

How do I recover my wallet or account?
In order to recover your account, you need your recovery/backup phrase for your wallet or your email address and password for your account. If you lose your phone, delete an app accidentally or can't access your wallet for any reason, you can restore the data of your lost/ wallet into your new wallet, if you have the recovery/backup phrase only. In the case you are storing funds in a U.CASH network site hot wallet, your email address and password may be able to retrieve those funds.
What are the requirements to use the U.CASH network?
The U.CASH network requires the following to work:
  1. A computing device (computer, tablet, smartphone)
  2. Internet access through wifi or mobile data
How do I get started with the U.CASH network?
Users and converters can access the U.CASH network via a web browser or mobile apps (coming soon). Create an account with an email address and password. From there you will be prompted for additional information (such as phone verification and identification) should you decide to increase your account levels to unlock higher transaction limits and capabilities.
How do I convert to cryptocurrency with the U.CASH network?
Buying digital currency with the U.CASH network is very simple, and after you have created an account, it involves two steps:
  1. Load your account. You can load your wallet via cash, bank deposit, Western Union, cryptocurrency, or any other payment option accepted via your local converter.
  2. Once loaded to your account, Top-Up your digital fiat balance to a supported provider and convert to a cryptocurrency of your choice.
What are the U.CASH network verification requirements?
This site requires your name, phone number and email address for all users on the network. You may be required to provide government identification and proof of address, depending on your location and the types of services you wish to access. Multiple verification levels are available.

Other sites, organizations and individuals may require other sets of information if applicable. User oriented smart-contracts are always accessible to use by anyone, requiring no verification.
What are the U.CASH network transaction limits?
Transaction limits for users on this site of the U.CASH network vary based on identity verification level, locales, and other factors. More information is available under Account Overview.
How do I change my account currency?

To change the currency in your Uaccount to another, please follow these steps:

  • In your account, to the main screen
  • Click/tap: the icon on the upper left corner to go to the menu screen
  • Click/tap: 'Account Currency'
  • Click/tap: your current account currency option
  • Click/tap: the desired currency option
  • Check that your default currency is changed
  • Click/tap: Done

Note that you can change your account currency to any supported digital fiat or digital currency denomination.

What countries and currencies do you support?
As of now, we support over 50 currencies as shown below. We will be adding new fiat currencies and digital currencies over time.

Country

Currency Name

Currency Code

Argentina

Argentine Peso

ARS

Aruba (Kingdom of the Netherlands)

Aruban guilder

AWG

Australia

Australian dollar

AUD

Bahamas

Bahamian dollar

BSD

Barbados

Barbados dollar

BBD

Brazil

Brazilian real

BRL

Bulgaria

Bulgarian lev

BGN

Canada

Canadian dollar

CAD

Chile

Chilean peso

CLP

China

Chinese yuan renminbi

CNY

Colombia

Colombian peso

COP

Costa Rica

Costa Rican colon

CRC

Croatia

Croatian kuna

HRK

Curacao (Netherland Antilles)

Netherlands Antillean guilder

ANG

Czech Republic

Czech koruna

CZK

Denmark

Danish krone

DKK

Dominican Republic

Dominican peso

DOP

Eurozone (various countries)

Euro

EUR

Grenada/Saint Vincent and the Grenadines

East Caribbean dollar

XCD

Guatemala

Guatemala quetzal

GTQ

Haiti

Haitian gourde

HTG

Honduras

Honduran lempira

HNL

Hong Kong

Hong Kong dollar

HKD

Hungary

Hungarian forint

HUF

Iceland

Icelandic króna

ISK

India

Indian rupee

INR

Indonesia

Indonesian rupiah

IDR

Israel

Israeli new shekel

ILS

Jamaica

Jamaican dollar

JMD

Japan

Japanese yen

JPY

Malaysia

Malaysian ringgit

MYR

Mexico

Mexican peso

MXN

New Zealand

New Zeland dollar

NZD

Nicaragua

Nicarguan córdova

NIO

Norway

Norwegian krone

NOK

Paraguay

Paraguay guaraní

PYG

Peru

Peruvian nuevo sol

PEN

Philipppines

Philippine peso

PHP

Poland

Polish zloty

PLN

Romania

Romanian new Leu

RON

Saint Lucia

East Caribbean dollar

XCD

Singapore

Singapore dollar

SGD

South Africa

South African rand

ZAR

South Korea

South Korean won

KRW

Sweden

Swedish krona

SEK

Switzerland

Swiss franc

CHF

Taiwan

New Taiwan dollar

TWD

Thailand

Thai baht

THB

Trinidad and Tobago

Trinidad dollar

TTD

Turkey

Turkish lira

TRY

United Arab Emirates

UAE dirham

AED

United Kingdom

Pound sterling

GBP

United States

US dollar

USD

Vietnam

Vietnamese đồng

VND

Where can I see a list of my transactions?
To see a list of your past and current transactions, please follow these steps:
  • Open your account, to the main screen
  • Click/tap: 'Transaction History'
  • Click/tap: on any transaction to see details
How do I delete my account on this site?
Please contact Support by clicking on the three dots (in a golden oval button) at the bottom right on portal.u.cash
Where is this site getting its fiat currency prices from?
This site gets its fiat-currencies prices from live mid-market rates pulled from Google Finance as well as sources such as XE and others combined with actual market statistics. This data is then combined into a U.CASH network average price.
How do I load and unload ?
Visit a local converter near you to load and unload.
How do I load and unload to and from my account using a bank?
Interact with an available converter in your area to use loading and unloading through their banking infrastructure.
How do I load and unload to and from my account using a converter?
Where available, visit a converter to start a transaction and load/unload your account.

DEPOSITING AND WITHDRAWING (8)

How do I deposit and withdraw?
Your account is usable globally and flexible. You can load to and unload from your account via the converter network or your own digital currency (such as Bitcoin).
How do I buy and sell cryptocurrency with the U.CASH network?
Buying digital currency with the U.CASH network is very simple, and after you’ve created an account, it involves two steps:
  1. Fund your account. You can fund your wallet via the converter network or your own digital currency (such as Bitcoin)
  2. Once the funds reach your account, convert your digital fiat balance to any cryptocurrency available through an integrated service provider with the Top-Up function.
How do I deposit and withdraw to and from my account using a bank?
You can deposit and withdraw to and from your account via the converter network, specifically those converters who have enabled deposits/withdrawals to and from their bank.
How long does a transaction take?
Deposits and transactions on the portal are nearly instantaneous. You may experience a delay in processing withdrawals due to fraud prevention measures on some transactions. Transactions outside of your account to external digital currency wallets or providers may also have a delay.
What exchange rate will be used if I deposit via cash or bank?
You set your account default currency when you create it (which you can change at any point). If your wallet currency is set to USD (or a currency different from the currency your bank account is in), a deposit will remain in the denomination you received it as. You will be able to view all digital fiat and digital currency balances in your account, in addition to seeing your default currency balance.
How do I send some of my UCASH network tokens?
  • Go to main menu
  • Click/tap: "Send"
  • Enter recipient’s account email address
  • Enter the desired amount
  • Review & confirm
  • Click/tap: Send
Is any documentation required for bank deposits and withdrawals?
While most customers will not need to provide any documentation, in select cases we may be required to ask for additional documentation, which will vary from customer to customer. If additional documentation is required from you, we will let you know via account notification or email.
How does value locking work in regards to my digital fiat balance?

Value Locking is accomplished in various methods including smart-contract based locking, ecosystem powered locking, and user based locking to offer security, ease of use and additional options according to verification levels. Other value locking mechanisms are constantly being researched, developed and deployed to reduce dependency on any one system.

  1. Smart Contract Based Locking: Smart-contract based locking is a form of scripted automatic updates to multi-signature wallets that maintain a digital currency balance (such as Bitcoin) that is equal to the fiat currency value (ie. USD, CAD, EUR, INR, etc.) the users of the platform are locked in at. Liquidity providers guarantee certain amount of funds in real-world financial contracts with U.CASH network master converters and its users, and allows for these providers to participate in the long-term value increase of digital currencies, without having the risk of holding the actual digital funds themselves, while also gaining fees on liquidity provided to master converters.
  2. Ecosystem Powered Locking: Ecosystem users including master converters will hold financial obligations with 3rd party liquidity providers for the amount of funds received. These will then go towards the purchase and acquiring of stablecoins for transaction settlement. In this way, the ecosystem brings in the liquidity, denominated in fiat values to power the locking mechanism.
  3. User Based Locking: Users will be able to instantly sell their incoming cryptocurrencies for stablecoin balances, and when outgoing, convert back to their preferred cryptocurrencies. This can be done seamlessly to ensure best user experience and efficiency for having a stable fiat balance on accounts.

SENDING AND RECEIVE DIGITALS FUNDS (7)

How do I send money?
  • Go to main menu
  • Click/tap: "Send Digital Assets"
  • Choose a contact, email address or input a mobile number
  • Enter the desired amount
  • Review & confirm
  • Click/tap: Send Digital Assets
Note: The contact must have an account in order to show up under contacts. If the user does not have an account, the account may send a text message to their contact, prompting them to create an account.
How do I invite friends to join the U.CASH network?
This site of the U.CASH network is free to use, and is available via any web browser. Tell your friends and family about it, and transact with each other.
How do I transact with someone who isn’t on the U.CASH network?
Before a user can transact with his or her recipient, the recipient will need to create an account, and register his/her phone number. You can also send them digital currency if they have an external wallet.
How do I send digital currency?
  • Go to main menu
  • Click/tap: "Send"
  • Enter recipient’s email address
  • Enter the desired amount
  • Review & confirm
  • Click/tap: Send
How do I approve a payment request?
You must be connected to the internet to receive a payment request prompt from your account. Without Internet, the prompt will not be triggered. When you receive the payment request prompt, you will have the option to approve the payment request if you have sufficient funds in your account. Simply press Approve to complete the payment. If you do not have enough funds to approve the payment request, but do not wish to reject the request, you can also exit the account and await incoming funds (either through depositing via a bank, or by receiving funds from another individual). After enough funds arrive and are made available to your account, you can re-open it to retrieve the original payment request prompt, and you will be able to approve the transaction.
How long does a transaction take?
Deposits and transactions on the portal are nearly instantaneous. You may experience a delay in processing withdrawals due to fraud prevention measures on some transactions.
Can I rush my transaction?
All transactions are completed as fast as possible. There is no separate option to "rush" a transaction any faster.

CONVERTERS (11)

What is a converter?
The U.CASH network enables qualified individuals to become a U.CASH network converter. Converters perform ubiquitous transactions, help users fund their accounts (cash, bank deposit, Western Union, and more) or withdraw from their account (to cash, bank account, and more). Converters will conduct face-to-face transactions with users from an agreed meeting place, or at their store location based upon converter's own fees per transaction and operating hours, or even online from the comfort of their own home or office. Multiple types of converters exist, including:
  1. Master Converters: Provide network liquidity to other converters in local areas or countries as well as offer financial services. Master converters will initially be large money service business partners and other highly capitalized entities, but we will expand to include other financial institutions over the coming months and years.
  2. MSB Converters (Money Service Businesses): Single store, or multi-store brands which offer traditional money service business activities as well as online companies whose user base could benefit from access to the U.CASH network.
  3. Retail Converters (Storefronts): Businesses who have store-front locations that want to offer U.CASH network services. They can be any type of business including convenience stores, computer stores, cell phone shops and more.
  4. Individual Converters (Any Users): These are individual users that want to earn extra income by providing basic U.CASH network services to people in their neighbourhoods or online.
  5. Mobile Converters: Will provide services by coming to your location. The mobile converter can also be an MSB, a retailer or even individuals providing U.CASH network access.
Where can I find a converter?
Open your converter map and see available converters in your area with their available services. After initiating a converter service request you will be asked for more details about the type of transaction you want to do, amount of money you want to transact, your preferred meeting location, your email, along with any notes. In the notes section, you may add any additional requests, from your own availability to changing your preferred meeting location. All this is done live.
How do I change my location when requesting a converter?
If you need to change the location, just drag the marker to your preferred meeting location, and then press ‘Set preferred location’. (However, you and your converter can change the meeting location at a later point in the transaction process, if needed.) Once you’ve entered all the information, press ‘Continue’, and a confirmation screen will appear.
How do I become a converter?
We are global and we are excited to partner with individual converters in select countries. To become an individual converter, please do the following:
  • Open your account, to the main screen
  • Click/tap: 'Become a Converter' in the main menu
  • Click/tap: 'Allow' for the app to access your location while you use the app
  • Click/tap: 'Select Location' if map pin shows desired location, otherwise type the address you will use
  • Click/tap: 'Save' after verifying your meeting point
  • Click/tap: 'OK' after providing requested information on previous screens
  • Wait: 'Converter Application Under Review' option will remain greyed out until your application gets approved.
  • Once approved, a new section called “Converter Options” will be added to the top of the main menu
How do I sign up to become a converter?
To sign up to become a converter, please follow these steps:
  • Open your account, to the main screen
  • Click/tap: the icon on the upper right corner to go to the menu screen
  • Click/tap: 'Become a Converter' and enter in the subsequent information
  • Click/tap: Done
Your account will show the 'Converter Application Under Review' message option greyed out under the Main menu. That will indicate that your information has been received on our end and we will contact you at a later time to proceed with signup.
I signed up to become a converter. When will I hear back from you?
After you sign up to become a converter, your account will show the 'Converter Application Under Review' message option greyed out under the Main menu. That will indicate that your information has been received on our end.
We will be reviewing and approving applications selectively, depending on a number of factors. Once approved, a new section called “Converter Options” will be added to the top of the main menu
How do I submit feedback about my experience with a converter?
Users and converters rate each other after every transaction.
What is the converter transaction currency?
Converter transaction currency is the default currency you will use for your customer transactions as a converter. You can view and update your default converter transaction currency at any time.
How do I change or view my converter transaction currency?
The converter Transaction Currency can be changed and viewed from the main screen menu as follows:
Wallet Currency:
  • Open your account, to the main screen
  • Click/tap: “Account Options” and go to 'Wallet Currency'
  • You can view your current converter Transaction Currency
  • Click/tap: 'Change default currency' and follow below steps to update it
Do I need to be registered to become a converter?
To be a U.CASH network converter, we suggest you to comply with your country regulations. In many countries, there are Country Wide, and Local (State/Provincial/City) regulations, which may include the need for an MSB (or equivalent) registration. Legal advice will never be given by network participants, and you should seek individual legal advice for your specific situation and jurisdiction.
How do I remove myself from the converter list?
Only your approved service ads will appear to users and other converters. If you want to remove yourself as a converter, it’s as simple as changing your ad status from “Active” to “Inactive”

MERCHANT (2)

What is a U.CASH network merchant?
U.CASH network merchants are e-commerce merchants and sellers that accept digital U.CASH network payments from their customers. The benefits of the platform are significant:
  • Lower fees and no chargebacks
  • Reduced returns, increased checkout retention and faster settlement
  • Better access to unbanked and cross-border customer segments
To find out more about becoming a U.CASH network merchant, please contact a local representative or reach out to us at support@u.cash for us to connect you with one.
How do I become a U.CASH network merchant?
To become a U.CASH network merchant, simply create an account and begin taking payments. In the future, specific merchant applications may become available for even better user experiences.

CRYPTOCURRENCIES (7)

Changes in network fees?
There is a network fee for fiat or bitcoin transfers into external wallets. This fee is required to ensure your transaction is confirmed by the Bitcoin and/or Ethereum network. You will always be able to check the rate before completing your transaction. The network fee you will pay on transactions to outside wallets is calculated dynamically at the time the transaction is created. This means the fee could be higher during peak volumes.
What are Bitcoin and other cryptocurrencies?
The same way that email is a protocol for sending messages to any computer using the internet, Bitcoin and cryptocurrencies are protocols for sending money to any computer or mobile device using the Internet. The Bitcoin protocol has a built-in currency, also called Bitcoin, that is used to pay volunteers who use their computing power to help secure Bitcoin transactions. Bitcoin and other cryptocurrencies are an important innovation in the history of money that enables users to send money anywhere in the world where there’s access to the Internet.
Are U.CASH network transactions cryptocurrency transactions?
All network transactions made to and from this site and between wallets are cryptocurrency transactions that are confirmed on their respective blockchains. Individual transactions from your account to an external address, and from an external address to your account are recorded in a block and wait for a minimum amount of confirmations. Certain transactions made on this U.CASH network portal are not currently reflected on the blockchain individually. External smart-contract functions will be published on the respective blockchain used.
Where can I use digital currencies?
In addition to using digital currencies to pay other U.CASH network users, you can send digital currency to anyone else who has a digital currency wallet, or shop in person or online with any of the over 100,000 merchants that already accept digital currencies. If you’re unsure, ask your favorite merchant if they accept digital currencies, and if they don’t, let them know that the U.CASH network can help get them started.
How does the U.CASH network handle unconfirmed transactions?
Digital currency deposits from external digital currency wallets will not show up in your account until the transaction has at least one confirmation on the digital currency’s respective blockchain. All external transactions must be confirmed on the blockchain before they can be withdrawn to an external account. Transactions between different portal accounts will show up instantly as these are completed off-chain.
How long does it take for a cryptocurrency transaction to be confirmed?
Many U.CASH network transactions are verified by blockchain -- that's how we ensure that the digital currency you're sending is yours to send. It's one of the ways we prevent fraud in the system. It can take up to 20 minutes (usually less) from the time digital currency gets transferred to the time this transaction is verified. Exceptionally, it may take up to an hour or more for your transaction to be confirmed, depending on amount and network conditions. Until the network gets the verification that the transaction is a valid and unique one, you won't be able to send or withdraw the funds in your account. If you experience difficulties, please let us know by clicking the three dots at the bottom left of the portal to access Support.
Why does my cryptocurrency address keep changing?
Your digital currency address will change every time you do a digital currency deposit because your account uses hierarchically deterministic (HD) wallets. HD wallets are beneficial for privacy and security, but don't worry - all old deposit addresses will continue to work, and your backup phrase and access secures all your funds no matter which address they have been sent to.

FEES (5)

What converter fees should I expect?
Users can find and compare any converter's fees using the account. To find the fee amount at convenient converter locations, proceed with the following steps:
  • Click/tap: the icon in the upper left to go to the menu screen
  • Click/tap: the “Withdraw Funds” button.
  • Click/tap: the “Deposit Funds Offline” button
  • Find and select a nearby converter to view their profile
  • For any converter, the fee charged will be the larger of (1) the minimum fee, and (2) the listed percentage of the total transaction amount.
What are the U.CASH network’s exchange rates?
Instructions for checking the foreign exchange conversion rate:
  • Open your account, to the main screen
  • Click/tap: the icon in the upper left to go to the menu screen
  • Click/tap: Change Currency
  • Select the country of your preferred currency conversion
  • Click/tap: Next
  • The next screen, "Convert Balance," will show a conversion rate at the bottom (your wallet must have a balance to see an exchange rate).
  • Tap: Back unless you would like your account to actually convert your entire wallet balance into the new currency.
What are network fees?
For digital currency withdrawals from your account to an external digital currency wallet, we charge a network fee. This fee is required to ensure your transaction is confirmed by the digital currency mining network and fluctuates based on the volume on the network. We currently select a high-priority fee, to ensure fast confirmation on the blockchain. To perform a digital currency withdrawal, you need to have enough funds to cover the network fee.
What are the fees for cryptocurrency?
There are no fees for depositing cryptocurrency from a third-party wallet onto your account. Withdrawing cryptocurrency from your account onto a third-party wallet will incur a network fee (This fee is required to ensure your transaction is confirmed by the bitcoin mining network and fluctuates based off of volume on the network).
What are the fees to add/withdraw funds using a converter?
When you add funds using cash at a converter, the converter charges a small service fee. Converters set their own fees, which are visible within your account, so you always know how much you are going to pay. When you withdraw funds in cash at a converter, the converter charges a small service fee.

BOUNTY OFFERINGS (8)

What are Bounty Offerings?
Bounty Offerings, such as our IBO (Initial Bounty Offering) and OBO (Ongoing Bounty Offering) are a way to crowdsource human resources, technology development, marketing, business development and user acquisition by offering network tokens in exchange for completing objectives to grow an ecosystem that will be used by its participants. With the launch of the U.CASH network platform, the world’s first IBO was introduced by offering the majority of the network access tokens (UCASH) to users through a bounty program, so that people can acquire tokens by contributing their skills and time. This lead to many hundreds of thousands of individual users having small amounts of UCASH each for usage on the network.
Why Bounty Offerings and not an ICO?
Unfair distribution of ICO tokens to "quick on the trigger" buyers and "whales" with large holdings of digital currencies has lead to rampant speculations in value of cryptocurrencies and tokens instead of being used for their purposes. Regular users are left out as these ICOs sell millions of dollars in digital currencies within minutes between a handful of large buyers, setting those tokens and cryptocurrencies on a path towards speculation and centralization. Bounty Offerings instead put the tokens in the hands of the people that believe in the ecosystem and are willing to put in the work to complete objectives that make the network better. By giving tokens to users who have earned them on an active platform, this gets them using and holding it for its intended purposes, not engaging in speculative actions. The UCASH network token is given out indefinitely for bounties and building on the ecosystem thereby being usable as a network support token for many years to come.
How long was the IBO period?
The distribution of the initial UCASH network tokens were completed over an initial 30 day Pre-IBO period for early participants on a set UCASH distributed scale, followed by a 120 day IBO period on a sliding UCASH distributed scale. Some bounties expired within this time frame, but some are open indefinitely through the Ongoing Bounty Offering (OBO).
How long is the OBO period?
The Ongoing Bounty Offering Period was designed to last forever. The bounty system will give out an ever decreasing amount of UCASH for each bounty type completed (0.00001% of remaining UCASH in the bounty pool for example). This makes the system such that every person on the planet can theoretically earn UCASH for free just by completing simple objectives.
What type of bounties exist?
Three types of bounties exist:
  1. Limited Time: Bounties which will only be available during limited time periods to be claimed. They will include time-sensitive or temporary assignments which will benefit the ecosystem as a whole.
  2. Unlimited Wait: Bounties which will stay available until such a time they are claimed. As the value of the network increases, these bounties will likely be claimed if not done so already.
  3. Infinite Claim: Bounties which will reward successful bounty hunters forever. A small percentage of the remaining reward in the bounty will be distributed to each claimant.
What if I can't find suitable bounties for myself

If you don’t see any bounties you like, and you can think of new ways to help the U.CASH network you can propose new bounties. A small bounty is awarded if your proposal is adopted into the U.CASH network bounty system.
Can I post my own bounties?
Yes you can post your bounties! Contact us with your suggestions.
How is the U.CASH network structured?
Currently, multiple organizations, businesses, individuals and groups globally are building on the Universal Cash Network (U.CASH). Technology developed, including ecosystem smart-contracts, tokens (UCASH, uUSD, uCAD, uINR, etc.), and blockchain enabled infrastructure is available as open-source software for anyone globally to use.

Many entities are already involved in further seeing the ecosystem grow, and our vision to incentivize builders, developers and entrepreneurs have already set this ecosystem on a path towards global distribution. Several organizations and individuals globally helped initially kickstart the network, but their function is now to help foster innovation and guidance for the future of the ecosystem, while also helping develop technical and business solutions. The UCASH network tokens are currently managed with a cold wallet system but with the release of version 2.0 of the bounty smart-contract system, undistributed UCASH tokens will become more algorithmically claimed, further increasing decentralization and global participation in the network.
What are U.CASH network ambassadors?
U.CASH network Ambassadors are our supporters and believers all over the world who help bring alive the U.CASH network mission to their geographical area or industry. Ambassadors’ (individuals, groups, organizations, government, and more) level of involvement is up to them, but must be responsible for certain duties. High-performing, impactful or growing ambassadors can receive larger bounties administered by the UCASH Development Organization through the Global Ecosystem Builders (GEB) pool towards projects, events, marketing and more. Ambassador responsibilities may include converter marketing, partner sourcing, user marketing and many other roles.

TROUBLESHOOTING (3)

I didn’t receive an SMS verification code during sign-up. What should I do?
Usually, the confirmation code arrives within 30 seconds. However in some cases, your local telco may "throttle" the rate of messages they allow through their systems. When this happens, it may take up to several hours for the code to arrive.

Unfortunately, when this happens, all we can advise you to do is wait for the code to arrive. Please enter the code as soon as you receive it, because for reasons of security, codes do expire.

If you'd like to help us report these issues to our SMS provider, please send an email to support@u.cash with the phone number you used to register for U.CASH, and the time you initiated the SMS verification request.
My account balance does not reflect a transaction?
We recommend waiting ~ 10 minutes and checking again. All transactions have to be verified by the U.CASH network. If you continue to experience problems, please reach out to support@u.cash .
I lost my phone. How do I recover my wallet?
If you ever lose your phone, you can access your account with your email address and password through your mobile browser.