Service Level Agreement

1. Covered services

The Services covered by this SLA are the U.CASH websites and application APIs we directly operate, as listed on status.u.cash. Each service is monitored from its own start date.

2. Uptime target

We target 99.99% monthly availability for covered services. "Availability" means the service responds to a health check without error, measured as successful checks divided by total checks in a calendar month.

3. Downtime and exclusions

"Downtime" is the number of minutes a covered service is unavailable in a month, excluding:

• scheduled maintenance announced in advance on status.u.cash;
• force majeure and internet or network outages outside our infrastructure;
• failures of underlying blockchains, third-party smart contracts, liquidity sources, bridges, domain registries, or payment processors;
• issues caused by your configuration, credentials, or misuse; and
• brief, transient unavailability under a defined grace period.

4. Service credits

If monthly availability of a covered service falls below the target, you may request a service credit as follows, applied to a future billing period:

To claim a credit, contact [email protected] within 30 days after the affected month. Service credits are the sole and exclusive remedy for an SLA shortfall.

5. Incident notification

We publish incidents, updates, and post-incident reviews on status.u.cash. For significant incidents, we aim to publish a post-incident review within 7 days of resolution.

6. Support and limitations

Support is available through the relevant app and via the addresses on our Contact page. This SLA does not guarantee the operation of any third-party protocol or blockchain and does not modify the limitation of liability in the Terms of Service.